Acceptance of the Terms
By accessing and using our AI Virtual Mentoring Agent on WhatsApp (the "Service"), you confirm that you have read, understood, and agree to comply in full with these Terms of Use. If you do not agree with any of these terms, please do not use the Service.
Changes to the Terms
We reserve the right to modify, amend, or update these Terms of Use at any time, at our sole discretion. If we make significant changes, we will notify you via WhatsApp, email, or another appropriate channel before the changes take effect. Continuing to use the Service after the changes take effect means you accept the updated terms.
Description of the Service
The Service provides guidance and information through an artificial intelligence agent powered by Large Language Models (LLMs) on WhatsApp. All content provided is for informational and educational purposes only and does not constitute professional, legal, medical, or financial advice.
How to Subscribe
You can subscribe to EITA through an authorized distributor or directly through our official channels.
Available Plans and Changes
We offer subscription plans for the following periods: monthly, quarterly, and annual. EITA reserves the right to change the available plans at its sole discretion, including creating, modifying, or discontinuing plans according to the company's needs and strategy. Any changes will be communicated to users through our official channels.
Billing and Payment
The full price of the chosen plan is charged at the time of purchase and covers the selected period (monthly, quarterly, or annual). Payments are processed through the payment methods EITA makes available at the time of purchase. Charges are made in the currency shown at checkout: US dollars (USD) or euros (EUR) on the English, Spanish and French versions of the site, where payments are processed by Stripe, and Brazilian reais (BRL) on the Portuguese version.
Use of the Service
During the subscription period, you will have unlimited access to the EITA solution and may use it within the features and technical limits of each plan. However, EITA is not responsible for temporary unavailability caused by scheduled maintenance, technical failures, unforeseeable circumstances, or force majeure, and will make its best efforts to restore the platform as quickly as possible.
Automatic Renewal and Cancellation
Subscriptions renew automatically at the end of each subscription period, using the same payment method previously authorized, unless you or EITA decide otherwise. You can cancel automatic renewal at any time in the Minha assinatura area (in Portuguese), where you can also check the status of your subscription and change plans. Cancelling there stops the next renewal, and your access remains active until the end of the period you have already paid for. Your first subscription payment, if made within the last 7 (seven) days, can also be cancelled in the same area for a full refund, with access ending immediately, in accordance with the right of withdrawal under the Brazilian Consumer Protection Code (Código de Defesa do Consumidor). Renewals are not refundable: you are notified before each renewal and can cancel at any time before it in the Minha assinatura area. A completed renewal corresponds to a contracted period of service and is not treated as a withdrawal.
You can also request cancellation by emailing suporte@mentoravirtual.com.br. In that case, to make sure the renewal is not processed, the request must be sent at least 48 hours before the renewal date. If the request arrives after that deadline and the renewal has already been charged, the cancellation stops the following renewal and your access remains active until the end of the period already paid for, with no refund of the renewal amount.
Price Changes
EITA reserves the right to change subscription prices at any time. New prices apply to new subscriptions and to subsequent renewals of existing plans. Users will be informed of any price changes reasonably in advance through our official channels, so they can make an informed decision about continuing their subscription.
Eligibility
To use the Service, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using the Service, you confirm that you have the legal capacity to enter into this agreement.
Acceptable Use of the Service
- User conduct: You agree not to use the Service for illegal, immoral, or unauthorized purposes. Sending content that is defamatory, obscene, offensive, violent, or that infringes the rights of others is prohibited.
- Interference with the Service: You agree not to interfere with or attempt to disrupt the operation of the Service or of the servers and networks connected to it.
- Reasonable use and limits: The Service is offered for personal, reasonable use. We may limit, pause, or restrict access in cases of abusive or excessive use, including automation, shared access, or volume inconsistent with individual use. As a reference, sending more than 100 messages per week is considered excessive. Whenever possible, we will let you know before applying a restriction.
Limitations and Disclaimers Specific to the Use of LLMs
- Accuracy of generated content: The Service uses advanced AI language models. Although we strive to provide accurate and useful information, content generated by the AI agent may contain errors, inaccuracies, or outdated information. We do not guarantee the accuracy, completeness, or usefulness of the information provided.
- No consciousness or professional judgment: The AI agent has no consciousness or human judgment. Its responses are generated from patterns in its training data and do not replace advice from a human professional.
- Possibility of inappropriate or biased content: Because of the nature of language models, inappropriate, offensive, or biased content may be generated unintentionally. We are not responsible for such occurrences, but we encourage users to report any inappropriate content.
- Reliance on responses: We recommend that you verify information and consult qualified professionals when needed.
- Responses have no commercial value: No statement made by the AI agent constitutes an offer, promise, commercial condition, discount, gift, deadline, guarantee, or change to these Terms. Valid commercial conditions are only those published on EITA's official channels (website, subscription page, official emails and messages).
Privacy and Use of Data
- Data collection and processing: The full content of your conversations with the AI agent, the attachments you send, and usage metadata are stored and processed to provide the Service, offer support, and improve it, including in anonymized and aggregated form, as described in the Privacy Policy.
- Protection of personal data: We are committed to protecting your personal information in accordance with our Privacy Policy. Even so, we recommend that you avoid sharing sensitive or confidential personal information in your conversations with the AI agent.
- Communications and offers: By subscribing to or using the Service, you agree to receive communications from EITA by email, phone, and WhatsApp, including notices about your subscription and offers of EITA products and services. You can stop receiving offers at any time through the instructions in the message itself or by contacting support; essential communications about your account and billing will continue.
Intellectual Property Rights
All intellectual property rights related to the Service, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are owned exclusively by us or licensed to us. Content generated by the AI agent may be based on extensive training data and is therefore provided without any guarantee of originality or of non-infringement of third-party rights.
Disclaimer of Warranties
The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee that the language models will operate without interruption or errors.
Limitation of Liability
Under no circumstances will we be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, or other intangible losses arising from the use of, or inability to use, the Service. We are not responsible for any actions you take based on the information or guidance provided by the AI agent.
Compliance with AI Laws and Regulations
- Ethical use of AI: You agree to use the Service ethically and responsibly, in compliance with the laws and regulations that apply to the use of artificial intelligence in your jurisdiction.
- Specific regulations: You acknowledge that AI technology is subject to specific regulations and agree not to use the Service in any way that may violate laws or regulations related to AI.
Termination
We reserve the right, at our sole discretion, to suspend or terminate your access to the Service at any time and for any reason, including, without limitation, if we believe you have violated these Terms of Use.
General Provisions
- Entire agreement: These Terms of Use constitute the entire agreement between you and us regarding the use of the Service and supersede any prior agreements.
- Waiver and severability: Failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
- Assignment: You may not assign or transfer these Terms of Use, or any rights or obligations under them, without our prior written consent.
- Force majeure: We will not be liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including but not limited to war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes.
Governing Law and Jurisdiction
These Terms of Use are governed by and construed in accordance with the laws of Brazil, without regard to conflict of law provisions. You agree that any dispute or claim arising from or related to the use of the Service will be submitted exclusively to the competent courts of São Paulo, Brazil.
Region-Specific Provisions
If you access the Service from a jurisdiction that imposes additional or different legal requirements, you agree to comply with all applicable local laws, regulations, and rules.
Language
These Terms of Use were originally written in Portuguese. This English version is provided for convenience only. In case of any discrepancy between the versions, the Portuguese version prevails.
Contact
If you have any questions, comments, or concerns about these Terms of Use or the Service, please contact us at suporte@mentoravirtual.com.br.